•  Pick up the lot yourself at the auction house – see opening hours and addresses for the auction house where you purchased the lot. 
  •  Parcel delivery by post – auctionator.com can pack and send most of the smaller lots by post. Parcel delivery service can be ordered and paid for on our website at the same time as you pay for your lot.
  •  Shipment with a transport company – You can contact a transport company and have the lot delivered to your home. You can choose freely the company you want. All agreements are made directly between you and the transport company of your choice. Read more ...

If you have requested a transport company to collect your lot, you must remember to inform the auction house in which your lot is located. Shipping is undertaken by the transport company independently of auctionator.com. In order to avoid storage fees you must therefore make the auction house aware of the shipping arrangements you have made with the transport company.

Responsibility for parcel delivery and shipping 
All items sent by parcel delivery, where you pay auctionator.com to organize the delivery, are covered by insurance. If an item has been damaged or lost during transit, you must contact the auction house where you have purchased the item. 
If you have paid a transport company to deliver your item, and damages or loss occurs in transit, please contact the transport company directly. Auctionator.com cannot be held responsible for deliveries undertaken by transport companies and any compensation claim must be made directly to the transport company. We therefore encourage you to familiarize yourself with the transport company's specific terms of carriage. 

If your lot has been delivered to your home by either a parcel delivery service or a transport company, you can help other customers by letting us know if you were satisfied with the service. You can give your feed back here. At Auctionator.com, we read all the feedback we receive and take it into consideration when we decide which transport options should be made available to our customers.